That makes it all the more inexcusable that the exact issue is still occurring now.  It's been a long wasted day.  Intuit Products inability to function correctly must take 3-4 hours out of my week almost every week.  If they had any competition for QB, I would be out of here.  But they are a monopoly and they know that.  I have been with ProSeries since they were Chipsoft in 1994.  Were it not  for carryforward information, I would have switched tax software. 

So evidently, this problem with FAM has been occurring for eight months and there has not been an update to correct the issue.  That's pretty sad.  First I had a heck of a time getting the product to uninstall.  After it was finally uninstalled (it kept giving me invalid path messages.  I corrected this but it took a while.  Then went I went to download the product, the progress wheel would spin for a nanosecond and that was it.  No more action.  I tried several times.  I closed all my Intuit products and even rebooted but still nothing.  So now I have a client's tax return that I promised to finish by tomorrow and now it's not going to happen.  Thank you Intuit.