Swedegirl
Level 2
05-09-2022
10:30 AM
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Our client letters literally disappeared from ProSeries. They were there Friday and now they are gone! Has anyone else experienced this?
Labels
Level 15
05-09-2022
11:06 AM
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gone as in they dont print? or you cant see them on the screen either? Were these Custom letters, or just the Default?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15
05-09-2022
11:09 AM
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My letters are still there, but I wish a couple of my clients would just literally disappear.
Slava Ukraini!
Swedegirl
Level 2
05-09-2022
11:22 AM
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When you open letters in ProSeries (sorry, I'm working out of two softwares which are both giving me major issues) it's blank, nothing there. When printing, the client letters, summary and privacy notice are blank pages that's how we realized the letters were missing completely.
Swedegirl
Level 2
05-09-2022
11:24 AM
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😂
Level 15
05-09-2022
01:08 PM
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This isnt ATX, so Im not sure how any of this applies.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Swedegirl
Level 2
05-09-2022
01:14 PM
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Sorry Lisa,
I use both programs, so i mistakenly used the wrong one in my reply. I am referring to ProSeries, the good news is we were able to do the Tools-Repair Update and they are back.