A person answered the Tax Practitioner Priority Line phone?

I would not file again. Just tell client to wait. Lisa is right.

They've got trainees at TPP. They should know that if it is efiled and you have a confirmation that it must still be in processing somewhere. Unfortunately, 5 weeks is not a long time to wait for a refund.

P.S. There is nothing bizarre about this, except for the clueless person you spoke to.