As was mentioned above, this is not customer service, we are fellow users of Intuit software.  So complaining on this forum is unlikely to affect Intuit's service.

It was a bit unclear what your problems were, so if you want some fellow users to try to help, you would need to give specific details what the problems are.  I also use ProSeries Basic, and other than dealing with the really delayed forms this year (which affected both Professional and Basic), I noticed no problems with filing.  But again, if you clarify exactly what problems you have been having, we may be able to point you in the right direction.