Did you do all the check boxes on the Federal Information Worksheet that would let the program know the client is not EIC eligible?  Part IV - EIC information 

Yes, including selecting the box to indicate they are a specified student for EIC purposes when filing without a qualifying child. Once I select that box, the software automatically stops calculating the EIC but apparently, we still need the words "NO" to show up on the 1040. 

Wonder if someone at Intuit can explain when the program will enter the NO.  

@IntuitGabi  can you help with this question?

In ProSeries Professional, you won't be able to see it in the program. When printed, the program places a No automatically. 

1. Open the Federal Information Worksheet.
2. Scroll down to Part IV- Earned Income Credit Information.
3. Check the box Taxpayer notified by IRS that EIC cannot be claimed in 20YY.

Hi Gabi,

This doesn't help. Returns get sent electronically for the most part, not printed. Which means the IRS apparently is not getting "NO" on these electronically filed returns. This is an issue. 

I also had 2 clients receive the same letter.  It seems the IRS is trying to second guess the preparers.  Generally speaking it happens when Junior does not qualify for any education credit so the IRS does not know they were a full time student for parts of 5 months.  So we click they are specified student but somehow that does not get transmitted with e-file.  So we are doing it Intuit's way but Intuit is not transmitting what we intended.

I think the IRS Instructions are wrong/incomplete.

If you follow the Instructions, there is nothing that says that "No" should be entered, so ProSeries is doing it correctly.  However, based the way the Instructions are set up, it seems to me that the IRS would want "No" in these circumstances.  So in my opinion, the IRS probably wants "No" there but neglected to put it in the Instructions.

IRS is never wrong.  When they say "jump," we ask "how high?"  Just try filing 1099-NEC income directly on Schedule SE without answering ten more questions on a Schedule C.  If a college kid did that, I bet he would be expelled.  

If the IRS directions do not specifically say to place "No" on the line, why is ProSeries placing it on the line for printed versions of the return but may not be doing it for efiled versions?  It shouldn't be one but not the other.  Either print "No" or don't print "No:.  With that said, I guess we'll never truly know if "No" is included on efiled returns.