I just got off the telephone with Proseries Tech Support. There are THREE ways to update the status of the return if it is hung up in the system. First in the E-file menu click on E-File Status in the upper bar to check all returns in general. Second is to highlight the client you want and click on Update efile status to the right of the client's name. The Third, and this is the one that unlocked my client, is to highlight the client then click on the E-file Status in the Upper Bar.
We went through both Number 1 and Number 2 methods using Smartlook so Proseries could see what I was getting. Then she instructed me to use Number 3 method and there was the accepted status. To say I was happy to see that is an understatement. I thought I would pass this along to everyone.
