---

@WinCPA1 wrote:

I was told when I purchased the package that married filing separate returns would only count as one return, but nope, that is not the case. 

I cannot talk to a supervisor and have spent several hours on the phone since Monday trying to get this resolved.  I mean it's only April 13th, I have plenty of time for this!  People tell me they will call me back, but don't.  A supervisor is to busy to call me, even though my case has already been escalated since Monday they will escalate it again.  So escalation means absolutely nothing!!  It is meant to appease, but I am over it. 

It will cost me more money than my entire package did to have to buy 26 returns!!!!

This is my first year with this software and I will not recommend it to anyone.

---

This is problematic so close to the deadline, but email EVERY Intuit Executive about the situation (see link below, you can open each person and see their email address). 

You could just hit the "send and email" button on the top of that webpage and have their direct it to the proper person, but personally, I would email them all (or better yet, do both).

Be sure to include that if they do not correct things due to the sales person's misrepresentation of the software package, that you will go to EVERY website, chat, forum, Facebook page, etc. for tax professionals and tell all of the other tax professionals what a horrible experience you had with Intuit (and follow through with it).

https://www.intuit.com/company/executives/