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@IRonMaN wrote:

Where the moderators step in and actually help someone.  Or were you talking in terms of a tax return vs this place 😜

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So you miss Ashley? 🙂

I think I started in the Dave & Lisa era.  They were mostly hands-off but could be alerted if we needed something.  Once Intuit started handing out the keys to the executive wash room (translation, the ability for super-users to close/lock threads) there wasn't much need for moderation.  Now all we have is a macro pointing folks to the TT forum.  Woohoo, what an upgrade!