Baffled Upset
Level 2
03-07-2022
05:46 PM
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I renewed Proseries for 2021 and have been using it often. A fiscal 2020 client is completed but I keep getting an error message which states: "You must have an active Proseries Fast Path license for tax year 2021 in order to access this feature in 2022."
When I click on to the link that takes me to Proseries, my account shows up AS IF I had not renewed for 2021. What the heck? What gives? Mostly, how do I solve this?
Thank you in advance.
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jeffmcpa2010
Level 11
03-07-2022
05:59 PM
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Try Tools>License Products and see if that updates the 2020 License.
Baffled Upset
Level 2
03-07-2022
06:00 PM
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I kept asking the digital assistant & apparently worded it right this time. I went to Tools and clicked on to "License Products" in the drop down menu. That solved the issue.
