@kc  Our Firms been loyal customers to proseries for about the same amount of time. We too are done. Their constant downward spiral from year to year is outrageous. I see zero improvement in anything, and I see ton's of issues, and problems with the changes they make from the simplest issues like the calculator function, to the carryforwards. They don't care about the preparer's anymore it's evident in the customer service. Plainly, they suck, and we too will be looking elsewhere. Yes, when you have thousands of returns to prepare it's a major headache, but at this point can we be confident that the info they actually do carry is accurate? IDT so!  They don't get ahead of issues and inform us prior to the issue, instead they wait and spin their wheels.