"ProSeries Basic is allowing the EIC not including the Social Security in Maximum income calculation."

Did you go to the link provided earlier and follow how the IRS provides for this?

"If there is no earned income, how could she get the earned income credit?"

Perhaps electing to use 2019?

If you doubt the program, you research it to understand it. Perhaps, as with this topic originally, you marked something incorrectly or correctly, and that is making the difference.