@Atlgirl1971 Sorry to hear you're having this issue as well.

I have limited knowledge in this space, but have you tried updating your business name here? https://myproconnect.intuit.com/#/accounts/efin

I see a dropdown option that says "Efiling firm business name change..." and it looks like the form lets you update the firm name there. 

If the above doesn't help, unfortunately you will need to call into support and work with them on this issue, as this issue deals with accounts.