The product crashes when it is left unattended for more than 20 minutes, the product is installed locally on the PC, the data files reside on a network drive.  This has happened dozens of times since I acquired someone's accounting practice seven years ago.  The product when it works is just fine, but the fact it crashes without explanation leads me to believe Intuit is selling a fraudulent product, the fraud being they are collecting revenues for a defective product and there is no clear answer to this.  I am not going to sue for FRAUD, but simply choose to recommend another vendor for this type of service tool.

What a waste of time and resources.