Totally Agree!  Different support but spent over 30 hours trying to get a code for an Old Quickbooks program that I have the disc, code, and shows in their system but they can't make it work on an old "new" computer so that I can print a back-up file and if I agree to purchase a new Quickbooks program they can't guarantee it will read a 2011 file. Just glad it wasn't a deadline project and that I can recreate the old pencil and paper way if it comes down to it.