I have a client with 5 children, all of whom are qualified children for the Earned Income Credit.

However, when I try to efile their returns, the Federal return gets rejected. The system tells me that there is a mismatch for one or more of the children - that their SSN and date of birth don't match what is in the SSA database.

This has happened the last 2 years.

My client just got off the phone with the SSA, and all of the information that is on the return for their kids matches what is in the SSA database.

Has anyone else come upon this situation?

If so, how have you resolved it?

Thanks in advance for your help...