@dkh @abctax55 what amazes me is not only do they demand an answer sometimes, and think they are entitled to it, when they do get the answer, some do not have the common courtesy to say "thank you". That is something I was always taught to say, and I say "thank you" all the time, probably when it isn't even necessary. Another reason it has become so stressful is it appears we are getting all of the difficult returns, I.E. the 49 million people or so that go to "free e-file" probably have easier returns, and then VITA picks up a lot of other easier returns,  and guess what, we are stuck with the more difficult returns .... Just my opinion