Yeah I've got the box checked on the IRA worksheet for "Roth Opened before 2017" and it still is taxing her on the gains. Even if I put "0" in the 2a taxable amount and check Taxable amount not determined, the system still reports it as taxable, I assume because of the J code.

Wait, I just found it. On the 1099R Wks is a box to check if you have "a code J or T and this is a qualified Roth IRA distribution." Checking that gets her out of the taxes. I will confirm all the details with her one more time (no conversions, had any roth opened since 2017) and then will get her out of the penalty with that info.

The fact that I couldn't get the system to acknowledge the qualfified nature made me question what I thought I knew about Roths. Thanks for the help in talking me through it to find the answer