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@Summer2021 wrote:

I submitted it within client's return.  On efile clients page, the e-file status said duplicate SSN.  Under the amended return column, it said rejected.

 

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If it says Duplicate SSN, that means you made a copy at some point and now you have 2 returns in the EFCenter with the same SSN. 

If your going to save a copy of the original (the one that's wrong), you should use Save As and give that copy a different name like JonesTomOrig.20i and uncheck the EF boxes on it (be sure to switch over to the state return before saving and exiting), that will remove it from the EFCenter. 

Then you use the Original file (JonesTom.20i) that was sent originally as your amended return.

FWIW I never keep a computer copy of the wrong original, I have a printout of it (or PDF), but its wrong so I have no need for a computer copy of it.  I just amend the one file I have for the client.