I'm having the same issue on the Kansas return.  Kansas allows a day care credit that is 25% of the federal day care credit.  ProSeries calculated the Kansas credit at zero.  I called Kansas Department of Revenue and they said it should be 25%, period.  It doesn't matter whether it offsets tax on the federal return or is fully refundable.  I called ProSeries and the support technician I spoke with didn't have a clue.  She told me to override.  I've always thought overriding was a bad thing and to avoid it at all costs.  ProSeries should fix the software instead.  

Back to my client....I realized that, on this particular return, it wouldn't change their refund if all of the day care credit was nonrefundable, so I unchecked Box B on the 2441 and made it nonrefundable.  Now the Kansas credit is calculating correctly.  It's a temporary workaround, and it only works if the client has sufficient federal tax to absorb the entire credit.  The ProSeries support technician said she would submit a support request and hopefully it will get fixed.