I used the Assistant to get a call back. The first two people who answered had no clue how to fix my issue. After going through the same thing twice the second agent transferred me to Techinical and finally was able to link with the agent through glance where they could see my screen. After renaming files and redoing settings, my problem was solved. I would tell you what files I renamed as Beth had me going through directories and renaming files but there were several and I could not stop to write them down. I apologize but at long last we are up and operational as we should be.