When you call you cannot get a manager or supervisor even when the person taking the initial call has no clue what you are talking about or how to help you. The response was that the supervisors are all to busy to take a phone call. They do not have time right now he said, but call back later and try again. What a Joke! Then I asked what happened to all the shortcuts with the calculator. He had to chat with his supervisor to get the answer, and she told him that it must be a windows issue that proseries does not have shortcuts! LMAO! You have got to be kidding me! Pro series DOES have keyboard shortcuts. We have used them for years! This supervisor doesn't even know that? who are they hiring, and do they not train them. I think we are done with Proseries after this year. They have gotten increasingly worse and over the last 3 years it's been exponentially worse!