A couple of years ago, I called the Intuit President and read him (OK, it was his admin) the riot act because of the time it took from seeing a final tax form on the interwebs vs when ProSeries made it available. It was at least 2 weeks since the form was published on the IL Dept of Revenue website. I am telling you -- I got 7 phone calls from people all the way up and down the ladder. "How can we help?" "What form were you waiting on?" etc. It was a miracle...about 4 days later the form appeard in P/S and was updated so I could finish 25 returns that were backlogged because that form was finally made available. 

Absolutely true story. The squeaky grease gets the wheel.

As Biden would say "Not a joke"