Hi guys,

My clients have never received money from the IRS for their 3 kids and they did not send them letter 6419.

They logged in to their IRS account and there is no info there also... 

Did any of you have this situation?

Should I just put 0 for money received and 3 in the dependents column on the form 8812?

Or should I spend hours on hold with the IRS and report this situation to them?

Thanks