I haven't changed anything.  Name, address or EFIN associated with them.  

The error message that comes up when I try to e-file the return says "The preparer on this return has a PTIN that has not been verified.  Return conversion failed."

Someone earlier said you have to do it more often than 6 years.

If no one else is having this problem then I guess I have to send all the documentation they are requesting.  Doing returns anymore has turned into one issue after another.