I am amending a 2020 return with the 2020 package.  I followed the instructions and it all seems good to go for efile for both federal and NYS returns.  The problem is that the client instructions say that they will get a refund for federal for the amount of the original refund.  Then I can get it to say that the balance due on the amended return will be deducted.  The refund language is confusing and I don't want it to somehow refile the original.  I spent 30 minutes on hold for support and the guy just came back and said direct debit is not possible and hung up.  Any advice?