I agree with you..on this matter.  The price of this program goes up every year and every year there are more problems off the bat and support is the pits!!! There has to be another program to try...I am stuck with no updates of any kind, no task scheduler and no letters.  We are held up on Failed Validation Error 54, which isn't allowing us to e-file a State of Arkansas individual return consisting with only 1 W-2. Support told me this Error 54 is effecting some other states as well. 

Very frustrated in NE Arkansas.