ShanaBaker
Level 1
yesterday
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When we request an esignature in 2025, the process is taking over 4 minutes for each request on two different computers in our office. The process eventually DOES go through, but it takes TOO LONG. The only thing in common for the two computers is they were purchased recently (they came with Windows 11 on them). The older computers in our office are not affected and run esignature within 10 seconds or so. Other notes: We are on a network; not the cloud. All computers have Windows 11. We have uninstalled and reinstalled 2025. We cannot test in safe mode due to the print drivers being needed for esignature. Lacerte is saying it is up to our IT guy to solve. He is saying Lacerte is the issue. Any advice or experience with this issue?
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