pamdory
Level 8
02-22-2025
09:59 AM
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Thank you. I ended up calling support and this is exactly what they had me do.
I had it happen again that day and realized what was causing it to happen. I was in back-to-back appointments for a few hours and my computer went to sleep. This is a new workstation machine and the settings put it into sleep mode after a couple hours which caused the display to disappear. I changed the sleep setting to Never and haven't had the problem since. Chris, the tech that helped me said it can happen if there's a power issue with a monitor.
BTW - Chris was one of the best support experiences I've had in the 20+ years I've worked with Lacerte. I wasn't on hold for more than 2 minutes and he solved it within a few minutes.