I was on the phone with Lacerte technical support for an hour and a half yesterday. We tried a number of things and got nowhere with it. In fact, I think one of the things we tried actually put me in a worse off position because now my lacerte printers are gone entirely and none of the help articles to get them back are working. 

The 2nd tech support person i got (from their more advanced team I believe) said this is a known issue, but she had no ETA for a fix. She said it could be a week, could be a month. I mean, I don't know about everyone else, but if I can't print a PDF copy, I'm kind of dead in the water. I need more than a "we'll fix it eventually".