Rick10
Level 1
‎02-07-2024 09:31 AM

I have used lacerte for a long time.  I tried to get into my 2021 lacerte returns and got a message "Unable to Validate your online credentials - please try again later.  2022 is fine.  I went back and tried to get into 2020 and got the same message but then got into the program.  Anyone else have this problem?  Thank you.

                                                        Rick

 

0 Cheers
PhoebeRoberts
Level 11
Level 11
‎02-07-2024 09:50 AM

Run WebSetup.exe for each year to load the latest release. There was a software update that had to be made at the end of the year for authentication to continue to work.

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IRonMaN
Level 15
‎02-07-2024 09:51 AM

I don't know if it is the same issue, but this is from a year ago:

"Unable to validate online credentials" error when signing into Lacerte (intuit.com)


Slava Ukraini!
Rick10
Level 1
‎02-09-2024 09:06 AM

This worked.  Thank you so much.  Usually I have to ask my grandsons to come over on computer issues but I didn't have to on this one.  Thanks again and good luck the next couple of months.

                                                          Rick Hayden

 

kyle g
Level 1
‎02-15-2024 09:29 AM

Can we get a process or instruction on how to run this procedure? 

Thank You