Try sending it again?

@TaxGarcia94 Are you able to check to see when this was sent? I would like to determine the life of the file on the client's side in case there is a time-out function involved. 

In the meantime, we're researching further. 

As a workaround @IRonMaN 's suggestion to resend may allow them to continue providing their tax details.

I suggested to the client that they delete all e-Organizer related files sent to them so far. Then I resent the e-Organizer. That seems to have worked. Thanks.