Eaglelion
Level 2
05-09-2022
02:15 PM
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Go to your dashboard and on the left hand side there will be a "Billing" node - click through - you will see "Lacerte REPS" - from there you will see the REP charges and then toward upper right you will see helpful links one being "Request REP credit/refund" - this is where request credit against those 3 - they are trying to charge you for. You explain - you are on choice 200 and these three are still part of your 200. I'm going through this myself but worse. I have to authorize REP access for ANY tax return I click through and want to see a form or diagnostic - for any of the 300 that I've already paid for. Do NOT pay for these - Lacerte needs to do right by you - you are the client - do NOT just pay.