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I just ran the fix PDF under help menu. Still doesn't work. When I called yesterday on Sunday I was told problem due to last update. Fixed another problem - then lost my patience with all this (a different PDF problem which to day will not understand these types of bugs in the program.) If someone has a different work around I would so appreciate it! Can't tell it to print directly to PDF - prints garbage.
Thanks!
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I just downloaded the most current version and now I cannot print either. Lacerte needs to fix this.
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Hmmm, I updated and have not had a problem with the pdf printer. My pdf printing as of yesterday and today is working. Generally the first thing I do in the morning is check for updates and install any available.
I have been getting an error message when I print, referring me use the Lacerte Toosl Hub > Program > WebSetup/force . This error doesn't interfere with the actual printing, paper & pdf. But I take it as a hint that there is likely a compatibility problem between versions of Lacerte & Windows 10. So this morning I ran the tool in the hub and then did a restart of my computer.
I printed a tax return, paper & pdf and all is well. And I didn't get the error message.
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Hi Pam - interesting. This definitely wasn't helpful. Still doesn't work. Normally I would want to know what different environments we have - but ugggghh I just want this fixed. LACERTE is this being fixed today???!!!