Have you posted your issue in here?   Unless its account related, you will probably find better help here.

Post here. You will probably get it solved. If you have not yet tried the Tool Hub, it solves many program issues  https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

We can not see your computer, like support could but I have 40 years experience with Lacerte and there are other volunteers here with similar experience. 

The group of volunteers here can get a bit snarky at times, but we are good.