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"Unable to access data files"

drgulde
Level 1

So, ran 6 payrolls for 2026 on Monday, 6 different companies.  Super sluggish, but I persevered.  Yesterday, I loaded the update.  When I tried to go back into any of the 6 companies, "Unable to access data files".  After phone call with support of over an hour, she suggested I call Microsoft for a bitlocker access code????  Really? 

I ran 2 more payrolls yesterday afternoon.  No trouble getting into those companies...until this morning!  "Unable to access data files" on every single company now!  Help!

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