accounts receivable module

[The1CPA]

Since updating to the 2025/2026 version, I can no longer search for customers by entering their last name.  It always takes me to customers beginning with the letter A.  Prior to this latest update, I could start spelling the last name, for example, Jones, and it would sort customers with the letter J and make it quick and easy to create the invoice or post the payment.

[Kathi_at_Intuit]

Hi @The1CPA thanks for posting in the Community and sharing about no longer being able to search for customers. Could you tell us where in EasyACCT you are trying to search for the customer.

[Kathi_at_Intuit]

Hello @The1CPA ,

There is a new release of EasyACCT now available – Version 2025.1.10.

This release includes the following items below:

• GL report is showing incorrect information from sales Journals
• EasyACCT Client transfer does not give an option to transfer in payroll transactions
• EasyAcct is sorting by the first number on Employees, and Vendors

We know this release does not cover all concerns that have been raised, but we wanted to keep you updated on the progress being made. We will continue to share updates as more become available.

Thank you!

Kathi

[The1CPA]

In the Accounts Receivable Module I create invoices and post payments to invoices.  When entering either, my default setting is the enter the customer ID.  All my customer ID's begin with the number 13 followed by the first letter of the customer's business name or individual's last name and then a sequence of other numbers.  So if I'm searching for John Smith, I enter 13S and then alt V.  That brings up all customers that begin with an S and lists them in Cust. ID order.  At the bottom of that screen, I can change the view from Cust. ID to customer name.  The view is now all customers that begin with the letter S, but still in Cust. ID order.

Prior to installing the 2025/2026 release, I could change the list from view by "Cust. ID" to "Customer Name" and type in "Smith" in the space next to "Find" and it would take me directly to all my customers with the last name Smith.  Now, no matter what name I type, the list changes to alphabetical order beginning with the letter A.  And, if I try to do anything else, the software closes.

[SUSAN HIGHTOWER]

We use that system for customer ID's and have the same issue.  We handle receivables for several clients and each has thousands of customers in our system.  Finding the customer will be extremely time consuming until this issue is fixed.  Of course, I'm not comfortable recording current transactions since we're seeing that the payment history has disappeared, which means January statements can't be processed.  Support says that these issues are general fixed withing 24 hours of being reported, but I see posts from weeks ago and those issues have not been resolved.

[TaxGuyBill]

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@SUSAN HIGHTOWER wrote:

 Support says that these issues are general fixed withing 24 hours of being reported, 

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LOL.  Intuit absolutely does NOT fix things within 24 hours of being reported.

I don't know about EasyACCT, but it takes AT LEAST 2 or 3 WEEKS for them to fix errors in their tax software.  Based on comments that I've seen on this forum it usually takes LONGER than that for them to fix problems in EasyACCT.

[StahlManager]

I noticed the same thing with the A/R not showing the names but going to the beginning of the alphabet.  The problem that I am having with Intuit Easy Acct Business is that since updating to the 2025/2026 version when I go to print the reports for A/R GL distribution and Summary with the account numbers for the month of December or any time frame last year, it comes up with "No records for the dates indicated"!!!  This is truly a problem and needs to be remedied before I can move on and close out last year or start a new this year!  I spent more than 4 hours on the phone with customer service last Friday, January 2nd and still has not been resolved today!  I'm not at all happy with this company and may ask for a refund if it's not resolved by tomorrow!!! 

[Kathi_at_Intuit]

Hi All,

Thank you for taking the time to keep this discussion active so it remains visible. We understand the concerns being raised and recognize the impact this is having on daily workflows.Your concern may not be listed in this release; however, for visibility, we are including this information here in case this post is found first.

At this time, we do not have an estimated timeline for all fixes. With the current 2025.2.02 release, the following items are included in the update:

• Printing MICR checks doesn't have a space between the routing number and the account numbers
• Company Wizard does not allow Custom Financial Statements to be Transferred
• Creating transmission file in IRS 2025 generates an error
• W-2 only creating W-2 for 1 employee
• Creating transmission file in IRS 2025 showing incorrect file name when creating.
• When Printing W2s with an Employee Range it errors No Employee Records Found
• OK Forms OES-3 Results in error when check box to add Bank Info is selected
• ZeroBalance field is not updating correctly during customer save/update
• BatchPayroll-->ManualProcessing-->After entering any check number application is getting crashed
• Automatic Deductions Report does not print for any withholding item selected
• Import 1099-NEC CSV file in IRS Program generates Error 0
• Bank Reconciliation , listing all of the payroll checks under 1 employee name.
• A/R Transaction Entry Invoice Deletion Failure
• Bank Reconciliation showing period in Payee/Description field
• A/P transactions not listed in A/P Check Register Report
• A/P Automatic Invoices not generating and giving an Error message
• RUNTIME error number 0 , payroll wont print

Please continue to bring forward concerns. Every item raised is shared with our support and development teams for review. Your feedback truly matters and development is actively working on a resolution.

If you are still experiencing any of the items listed above after installing Version 2025.2.02 or have any program questions, EasyACCT Support is best equipped to take a look with you.

We will share updates as more information becomes available.  We appreciate your patience and thank you for continuing to share your feedback.

[StahlManager]

I see there is a new update this morning!  Has anyone run it and did it fix all problems?  I seem to have lost all of my records in the A/R GL Distribution for detailed and summary for the year 2025.  I'm afraid to run anymore updates considering after switching over to 25/26 and running the 2 updates since hasn't fixed anything!

[14unclesam]

We are not able to run Statements out of the A/R module