How to contact Lacerte for help
by Intuit•4• Updated 5 days ago
All support channels are operational.
What are you looking for? | Contact | Hours |
---|---|---|
Trending topics | Hot topics for Lacerte | 24/7 |
Find help answers and request a phone callback | Digital Assistant | Assistant is available 24/7 by using the Search button in your Lacerte software, but callbacks are available during operating hours below. |
Customer service and technical support | 1-800-933-9999 | See hours of operation below. |
To purchase or renew your product | 1-844-818-3677 | See hours of operation below. |
Hours of operation
Regular hours of operation | Open | Close |
Monday through Friday | 6:00 AM | 5:00 PM |
Saturday | Closed | Closed |
Sunday | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Holiday hours
Holiday | Open | Close |
---|---|---|
Veteran's Day Monday, November 11, 2024 | 6:00 AM | 5:00 PM |
Day before Thanksgiving Wednesday, November 27, 2024 | 6:00 AM | 3:00 PM |
Thanksgiving Day Thursday, November 28, 2024 | Closed | Closed |
Day after Thanksgiving Friday, November 29, 2024 | Closed | Closed |
Day before Christmas Eve Monday, December 23, 2024 | 6:00 AM | 3:00 PM |
Christmas Eve Tuesday, December 24, 2024 | Closed | Closed |
Christmas Day Wednesday, December 25, 2024 | Closed | Closed |
New Year's Eve Tuesday, December 31, 2024 | 6:00 AM | 3:00 PM |
New Year's Day Wednesday, January 1, 2025 | Closed | Closed |
Friday before Martin Luther King Jr Day Friday, January 17, 2025 | 6:00 AM | 3:00 PM |
Martin Luther King Jr. Day Wednesday, January 20, 2025 | Closed | Closed |
President's Day Monday, February 17, 2025 | 6:00 AM | 6:00 PM |
Friday before Memorial Day Friday, May 23, 2025 | 6:00 AM | 3:00 PM |
Memorial Day Monday, May 26, 2025 | Closed | Closed |
Day before Juneteenth Wednesday, June 18, 2025 | 6:00 AM | 3:00 PM |
Juneteenth Thursday, June 19, 2025 | Closed | Closed |
Day before Independence Day Thursday, July 3, 2025 | 6:00 AM | 3:00 PM |
Independence Day Friday, July 4, 2025 | Closed | Closed |
Digital Assistant
Don't want to wait on hold? Use Lacerte's Digital Assistant, located inside Lacerte by using the Search button.
Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number.
You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours.
Forms Help
Form Help provides additional in-product information to help you determine how a line is calculated.
To turn the Form Help on in Lacerte, check the Form Help box located at the top of the screen while viewing the Forms tab.
For more information, see here.
Additional information:
- If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
- If you need assistance with Intuit Practice Management powered by Karbon see: How to contact Intuit Practice Management for help
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
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