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Common settings for Lacerte system administrators

SOLVEDby Intuit4Updated November 28, 2023

These changes should only be made by IT personnel who have researched and reviewed potential impact of the changes to their network and taken appropriate precautions to prevent data loss or downtime. Lacerte support agents will not perform these changes and aren’t responsible for the effects.

The information below addresses common network settings. Each network is unique and the suggestions below might not apply exactly to your situation. If you don’t understand these settings, don’t make any changes and contact your IT personnel or system administrator. 

Table of contents:

Large Send Offload (LSO) properties in Device Manager
Offline file caching and Sync Center
Network drive disconnects
Firewall and antivirus software
Lacerte reboot messages after updates

Large Send Offload (LSO) properties in Device Manager

Lacerte performs slowly if network speeds go below 20MB/s. All network interface cards, including the server's, should have Large Send Offload (LSO) files disabled to ensure true gigabit speeds across the network.

  • To disable LSO properties in the Group Policy Object (GPO), refer to Microsoft's Disable-NetAdapterLso.
  • To disable LSO manually on each workstation and server, you'll need to change the network adapter’s advance settings in Device Manager by following the steps below.
    1. In your Windows taskbar, in the search field in the lower left, search for Device Manager.
    2. Select Network Adapters from the list of devices shown.
    3. Select the Network Card.
    4. Select the Advanced tab and you'll see a list of options.
    5. Select Large Send Offload V2 (IPv4) and set the value to Disabled.
    6. Select OK.
    7. Reboot the computer.
    8. Repeat the above steps for each workstation.

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Offline file caching and Sync Center

Offline files or Sync Center should be disabled on any network share where Lacerte data or options are being accessed. On the server, the caching setting in the Share's Advanced Sharing properties should be set to: No files or programs from the shared folder are available offline.

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Network drive disconnects

This can cause several problems in both Lacerte and Document Management System, such as the program freezing, database or saving errors, or the client list displaying all of the same client. Possible causes include:

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Firewall and antivirus software

For assistance on configuring your firewall and antivirus software, refer to Firewall and Anti-Virus Software Configuration for Lacerte Tax.

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Lacerte reboot messages after updates

You might need to reboot if a system update or program has been installed. But if you're still getting a message prompting you to reboot again, the registry key might need to cleared. For further instructions, refer to Why a Lacerte update is requiring a reboot after installation.

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