Setup hangs or freezes when downloading Lacerte from Web Downloads or downloading updates

1. Close all applications.
2. Delete the content of the your Windows Temp.
3. Press the Windows + R key and press Enter.
4. Type %temp% and press Enter.
5. Press Ctrl+A on the keyboard to select all the files in your Temp folder.
6. Once the files are highlighted, press the Delete key and confirm the deletion.
   • Some files in the Temp folder may be in use and cannot be deleted.  If you may see a message that some files are in use, click OK to close the message.
7. Using Windows Explorer, browse to the Lacerte System File Path folder.  To find the System File Path location, open the Lacerte program and press F10 on your keyboard.  Scroll down and look for the System File Path.
   • Standalone users: The System File Path is usually located on the local drive.
     • Ex: C:\Lacerte\YYTax\
   • Network users with a shared options folder:  Navigate to the network drive that stores the System File Path. 
     • Ex: X:\Lacerte\YYTax\
8. Right-click on the SetupYY folder and click Rename.
9. Rename the folder to SetupYYold.  
10. Then download the Lacerte program after deleting the temp files and the Setup folder.
    • Download Lacerte using the Websetup.exe file on your computer, Select the Windows Start button, go to to Programs or All Programs ⮕ Lacerte ⮕ 20YY Lacerte Web Setup and follow the instructions on the screen. 
    • Download Lacerte using Web Downloads: go to your My Account

After upgrading to Internet Explorer 7 or 8, the time-out setting may be set to 30 seconds causing the the connection to time out. To change the time-out to a longer time period, follow the steps below to make the change in the Windows Registry:

This requires modification of the Windows Registry. Serious problems may occur if the registry is modified incorrectly. Intuit strongly recommends having an IT professional make these changes if you are not comfortable with editing the registry. It's also strongly recommended to make a backup of the registry before proceeding. See here for further instruction.

Steps to increase the Internet Explorer time-out setting:

1. Exit all applications.
2. Click the Windows Start button and choose Run.
3. In the Open (Search) field, type Regedit and then select OK.
4. Using the folders on the left, browse to and select the following:
   • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\
5. In the right side pane, double-click an entry called ReceiveTimeout and change the value to 480000 (decimal).
   • If ReceiveTimeout does not exist, right-click in the right side panel, point to New and click DWORD Value. Name the new entry ReceiveTimeout and repeat step 5.
6. Close the Registry Editor and restart the computer.
7. Download the program using WebSetup or download from the Web Downloads website.
   • Download Lacerte using the Websetup.exe file on your computer, Select the Windows Start button, go to to Programs or All Programs ⮕ Lacerte ⮕ 20YY Lacerte Web Setup and follow the instructions on the screen. 
   • Download Lacerte using Web Downloads: go to your My Account

If you continue to have a problem and you have a firewall or anti-virus software running, click the section below for information on allowing Lacerte to connect with the Intuit servers.

Firewalls (hardware or software applications) exist to prevent unauthorized access to a computer or network. They may also monitor or block data transmissions, which can interfere with Lacerte communications. Most firewall and anti-virus applications have an option to Allow or Trust applications but some may require specifying port numbers and IP addresses for successful communication. Please refer to the firewall or anti-virus manufacturer's instructions on how to configure your firewall.

For Lacerte communications, the following files should be configured to Allow or Trust in your firewall or real-time scanning anti-virus application.

Some software based firewall applications will detect changes in the file version of the executable that have the Allow or Trust permission.  When a change occurs to one of these files, the firewall may no longer allow communications even though the executable setting is still set to Allow or Trust. This scenario may occur after installing an update to the Lacerte Tax program.  If the Lacerte Tax executable shows the Allow or Trust permission and the program still cannot communicate, try removing the Lacerte Tax executable file from the permission list and re-add it manually. This will update the allowed version in the software firewall application.