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How to resolve critical e-file diagnostic ref. 4342 in ProConnect Tax
by Intuit• Updated 8 months ago
The following critical e-file diagnostic is generating in the Individual return:
"e-file: Qualifying dependent #X: The social security number of the qualifying person matches the social security number of another qualifying person. This is not allowed for electronic filing." (ref. #4342)
Resolving diagnostic ref. 4342:
This diagnostic generates when a Social Security number (SSN) you've entered matches the SSN of another person. To resolve this diagnostic:
- Go to Input Return ⮕ General ⮕ Dependents.
- In the field Social Security #, Make sure each SSN entered is unique.
- Go to Input Return ⮕ Credits ⮕ Dependent Care Credit (2441) and select Children, Dependents.
- Make sure the SSN matches the dependent entered (or selected).
- Make sure that each dependent is entered only once.
- Go to Input Return ⮕ Credits ⮕ Education Credits (1098-T, 8863)
- Make sure the SSN matches the person entered.
- Make sure that each student is entered only once.