Printing to PDF in Lacerte when in Remote Desktop or Terminal Services (not our Hosted Lacerte offering) may encounter error: Printer Not Activated Error Code -41
There are two solutions for this error. The first is to use the PDF Repair tool to repair and re-license the PDF printer, and the second is to manually license the printer.
To Use the PDF Repair tool to Resolve.
The PDF printer that comes packaged with Lacerte, the Amyuni Document Converter, requires a license to use. This error can generate if the current user's PDF printer is missing said license. To create the license, that user should run the Lacerte PDF Repair Tool. Click here to go to the PDF and Component Repair tools for Lacerte knowledge base article that will explain how to download and use the tool.
To Manually configure the printer driver
- Close Lacerte and go to the Start menu.
- Click on the Control Panel.
- For Windows Vista, choose Printer(s).
- For Windows 7, 8 and 10 choose Devices and Printers.
- Right-click on the Lacerte PDF printer (likely proceeded by the terminal user's profile name) and choose Printing Preferences...
- For the 2009 Lacerte tax year and newer, choose Lacerte Tax PDF 4.0
- On the Configuration tab at the bottom click on the gray box with 3 dots next to Licensed to line.
- Type Intuit Inc. under Licensed to.
- In Activation Code, copy and paste the following code:
- 07EFCDAB01000100CC84AC581282824C32A0944C3CE5CACA1509E3EDB3B8A8B75CE7ED37B486C9906518B76D6267D666CB1CA1196FBFF0A5D5511E001E4D
- Click OK, then OK again.
- Try printing to PDF again
If the error persists, delete the Lacerte PDF printer and reinstall the program.
This same process can also be used for the DMS PDF Printer.