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How to contact ProSeries for help

by Intuit•25• Updated a day ago

All support channels are operational.

What are you looking for?ContactHours
Trending topicsHot topics for ProSeries24/7
Find help answers and request a phone callbackDigital AssistantAssistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below.
Customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link1-800-434-6818See hours of operation below.
To purchase or renew your ProSeries product1-844-818-3676Monday - Friday, 6:00 AM — 3:00 PM (PT). 

Tax season hours of operation until March 4th:

Applicable 1/25–3/3OpenClose
Monday through Friday6:00 AM6:00 PM
Saturday8:00 AM4:00 PM
SundayClosedClosed

Tax season hours of operation

Applicable 3/4 - 3/31OpenClose
Monday March 4 through Friday March 86:00 AM7:00 PM
Saturday March 98:00 AM4:00 PM
Sunday March 109:30 AM2:00 PM
Monday March 11 through Friday March 156:00 AM7:00 PM
Saturday March 168:00 AM4:00 PM
Sunday March 17ClosedClosed
Monday March 18 through Friday March 226:00 AM6:00 PM
Saturday March 238:00 AM4:00 PM
Sunday March 24ClosedClosed
Monday March 25 through Friday March 296:00 AM6:00 PM
Saturday March 308:00 AM4:00 PM
Sunday March 31ClosedClosed
April deadline hours of operationOpenClose
Monday April 1 through Friday April 56:00 AM7:00 PM
Saturday April 68:00 AM4:00 PM
Sunday April 7ClosedClosed
Monday April 8 through Friday April 126:00 AM7:00 PM
Saturday, April 136:00 AM6:00 PM
Sunday, April 146:00 AM6:00 PM
Monday, April 156:00 AM12:00 AM

Holiday hours

HolidayOpenClose
Friday before Memorial Day
Friday, May 23, 2025		6:00 AM3:00 PM
Memorial Day
Monday, May 26, 2025		ClosedClosed
Day before Juneteenth
Wednesday, June 18, 2025		6:00 AM3:00 PM
Juneteenth
Thursday, June 19, 2025		ClosedClosed
Day before Independence Day
Thursday, July 3, 2025		6:00 AM3:00 PM
Independence Day
Friday, July 4, 2025		ClosedClosed

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Digital Assistant

Don't want to wait on hold? Use ProSeries' Digital Assistant, located inside ProSeries by selecting the orange Ask button.

Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number. 

You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours. 

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call.  If we miss you, we'll leave a voicemail with further instructions to reach us again.

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