Intuit HelpIntuitHow to contact ProSeries for help
by Intuit•52• Updated a day ago
All support channels are operational.
| What are you looking for? | Contact | Hours |
|---|---|---|
| Trending topics | Hot topics for ProSeries | 24/7 |
| Find help answers and request a phone callback | Digital Assistant | Assistant is available 24/7 by using the Ask button in your ProSeries software, but callbacks are available during operating hours below. |
| Support & Renewals: For customer service, technical support and renewal for ProSeries Professional and ProSeries Basic. Intuit Link support as well. |  | See hours of operation below. |
| New sales: To purchase your ProSeries product |  | Monday - Friday, 6:00 AM — 3:00 PM (PT). |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Hours of operation
| Regular hours of operation | Open | Close |
| Monday through Friday | 6:00 AM | 5:00 PM |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Holiday hours of operation
| Holiday | Open | Close |
|---|---|---|
| President's Day Monday, February 16, 2026 | 6:00 AM | 6:00 PM |
| Friday before Memorial Day Friday, May 22, 2026 | 6:00 AM | 3:00 PM |
| Memorial Day Monday, May 25, 2026 | Closed | Closed |
| Day before Juneteenth Thursday, June 18, 2026 | 6:00 AM | 3:00 PM |
| Juneteenth Friday, June 19, 2026 | Closed | Closed |
| Independence Day (Observed) Friday, July 3, 2026 | 6:00 AM | 3:00 PM |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Tax season hours of operation
Tax season starts January 24th this year. See the tables down below for more detailed info:
| Applicable 1/24–3/1 | Open | Close |
|---|---|---|
| Monday through Friday | 6:00 AM | 6:00 PM |
| Saturday | 8:00 AM | 4:00 PM |
| Sunday | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
| Applicable 3/1 - 3/31 | Open | Close |
|---|---|---|
| Sunday, March 1 | Closed | Closed |
| Monday, March 2 through Friday, March 6 | 6:00 AM | 7:00 PM |
| Saturday, March 7 | 8:00 AM | 4:00 PM |
| Sunday, March 8 | Closed | Closed |
| Monday, March 9 through Friday, March 13 | 6:00 AM | 7:00 PM |
| Saturday, March 14 | 8:00 AM | 4:00 PM |
| Sunday, March 15 | 9:30 AM | 2:00 PM |
| Monday, March 16 | 6:00 AM | 7:00 PM |
| Tuesday, March 17 through Friday, March 20 | 6:00 AM | 6:00 PM |
| Saturday, March 21 | 8:00 AM | 4:00 PM |
| Sunday, March 22 | Closed | Closed |
| Monday, March 23 through Friday, March 27 | 6:00 AM | 6:00 PM |
| Saturday, March 28 | 8:00 AM | 4:00 PM |
| Sunday, March 29 | Closed | Closed |
| Monday, March 30 and Tuesday, March 31 | 6:00 AM | 6:00 PM |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
| April deadline hours of operation | Open | Close |
|---|---|---|
| Wednesday, April 1 through Friday, April 3 | 6:00 AM | 7:00 PM |
| Saturday, April 4 | 8:00 AM | 4:00 PM |
| Sunday, April 5 | Closed | Closed |
| Monday, April 6 through Friday, April 10 | 6:00 AM | 7:00 PM |
| Saturday, April 11 | 6:00 AM | 6:00 PM |
| Sunday, April 12 | 6:00 AM | 6:00 PM |
| Monday, April 13 and Tuesday, April 14 | 6:00 AM | 7:00 PM |
| Wednesday, April 15 | 6:00 AM | 12:00 AM |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Digital Assistant
Don't want to wait on hold? Use the ProSeries Digital Assistant, located inside ProSeries by selecting the orange Ask button.
Digital Assistant will help you you find answers to most of your questions and if what you are looking for is not found or not helpful, Digital Assistant will allow you to Ask the Community, or Contact Support by entering a callback number.Â
You can use the Digital Assistant for help 24/7, and the callbacks are available within our normally staffed hours.Â
Additional information:
- If you need help, you can call us directly or take advantage of our self-help options with the Intuit Accountants Community.
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
