How to uninstall and reinstall apps in Rightworks for Intuit Hosting

Before you start:

• Don't uninstall/reinstall manual install apps to troubleshoot problems. These apps get manually installed by the Rightworks Provisioning Team and can take up to 3 business days to install.
• Use the red Logoff button to sign out of the hosted environment, and if you'll be uninstalling and/or reinstalling for others in your firm, have them sign out too.
  • If you are missing this icon, right-click on the Start/Windows icon, select Shut down or sign out, and choose Sign out.
• Users with the User (no catalog) role will need the Account Owner or an Account Admin to do this for them or call for help.

For more information on how to contact Lacerte, as well as our operating hours, see here.

For more information on how to contact ProSeries, as well as our operating hours, see here.

Follow these steps to uninstall then reinstall an app

1. Sign in to the Rightworks AppHub.
2. Select My Apps.
   • If you are the Account Owner or an Account Admin and you want to uninstall/reinstall for a user instead:
     • Go to Admin Controls ⮕ Users and select the name (or email address) for the user. This will take you to their apps page instead.
3. Go to the Cloud Apps tab.
   • While all of your installed apps show on the My Apps tab, uninstalling from the Cloud Apps tab ensures you do not accidentally uninstall one of the manual install apps.
   • Most apps available appear in Cloud Apps. If it doesn't appear there, check the Web Apps tab if you have one.
4. Click the uninstall icon for the app and confirm that you want to uninstall it when prompted.
   • Once the app has been removed, it'll no longer appear in the Installed Applications section.
   • You may need to refresh the browser if it hasn't been refreshed after a couple of minutes to show the app removed.
5. Scroll down to the Available Applications section.
6. Select Install for the app.
   • The installation will begin, and when it's complete, you'll see the app join the Installed Applications section.
   • When reinstalling ProSeries Professional, before opening your client files when you go back into the hosted environment, you'll need to update to get the needed tax types and states:
     1. Open ProSeries.
     2. From the Update menu, choose Select and Download New Products.
     3. Formsets and states that were selected previously should already be checked. Check any additional options if needed.
     4. Click Next.
     5. Click Install Now when the Ready to Install screen appears.
        • If the user should be the ProSeries Professional admin, see this article.