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Understanding the REP Re-Connect Fee and Unpaid Balance Fee (UBF) in Lacerte

by Intuit• Updated 3 months ago

REP Re-Connect Fee

Accounts that haven't submitted payment on their REP (Remote Entry Processing) account within two consecutive billing cycles or have gone 6–8 weeks without payment could be locked. Once the balance is paid, locked accounts are charged a REP Re-Connect Fee (EULA Section 9.1).

The $50 reconnect fee will be applied to your account on the last day of the statement period. This fee isn't normally waived, but customer support can review it on a case-by-case basis.

Refer to this article for instructions on contacting Lacerte support.

Unpaid Balance Fee

Lacerte customers who haven't paid their REP balance within 45 days of the statement end date will incur an Unpaid Balance Fee (UBF). These fees will appear on your REP statement based on the previous month's unpaid statement balance and will continue each month after that for any unpaid balance due.

The UBF is calculated based on 45 days from the statement end date if payment is not made in that payment cycle. This fee will be calculated on the 46th day but not posted until the last day of the statement period.

The calculation is as follows:

UBF = (45 days/365) * .05 * (balance due)

Some states may require us to charge sales tax on REP, UBF, and Re-Connect Fees since they are considered gross receipts related to the sale of software programs for taxable items.

Frequently asked questions

Why is Lacerte implementing a late fee?

This fee encourages on-time payments to keep your account in good standing. We want to ensure that you don't experience an interruption in this critical service to your business due to late payments.

Where is this late fee referenced?

Please refer to the Lacerte End User License Agreement covering REP Fees. The section information is as follows:

9.2 REP billing statements will be delivered to the Licensee monthly via eStatements, email, or direct mail. All statements are due immediately upon receipt. If payment is not received within thirty (30) days after the statement date, Intuit shall have the right to notify the Licensee of such and to disconnect the Licensee from REP and EF services. In the event of such disconnection, the Licensee shall be liable for a reactivation charge of up to $50.00 to re-establish REP and EF services. If payment is not received within forty-five (45) days after the statement date, Intuit shall also have the right to charge late fees on the amount owed, calculated from the statement date to the date of payment, at 5% per annum. If payment is received but not honored by Intuit’s processing bank or agent due to insufficient funds or other reasons, Intuit shall also have the right to charge a processing fee of $29.00 for such insufficient funds.

Follow these steps to access the EULA from within the program:

Open Lacerte.
From the Help menu, select About.
Click the License button.

Was there any communication about these fees being implemented?

We added messaging to these communications:

REP Statements (Due Now and Past Due statement types) - These are received electronically for all REP customers. If opted in for Paper Statements, these are also received via US mail.
REP Email communication (Past Due Email).
REP pre-lockout in-product Alerts.

Lacerte Tax 2023

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