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Common billing questions for Intuit Hosting

by Intuit Updated 7 months ago

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Adding or removing users from your subscription

Important: Deleting a user from your Rightworks AppHub will not cease billing. However, when reducing the users for your Intuit Hosting subscription, it is important to delete the user who will no longer be using the environment, or remove them from the package.

To add or remove users, see this article for self-service instructions or call 1-844-818-5400.

These changes can take up to 24 hours to take effect in Rightworks.

Updating your billing information

Important: Updating your primary payment method does not necessarily update the payment method for your Intuit Hosting subscription.

To update your billing information, see this article for self-service instructions or call 1-844-818-5400.

Canceling your Intuit Hosting subscription

Important: You will only have access to the data you uploaded to Rightworks for 2 weeks after canceling your subscription.

To cancel your service, call 1-844-818-5400 or reach out to your Sales Agent.

See this article for more information on retrieving your data out of Rightworks.

Reactivating your Rightworks subscription

Note: This can take up to 24 hours to process after payment is received.

To reactivate your service, call 1-844-818-5400 or reach out to your Sales Agent.

What version of ProSeries product(s) are needed for Intuit Hosting?

For ProSeries, Basic is not supported in the hosted environment; Professional is required. Accounts with Intuit Hosting will also need a current year active ProSeries Network Version if they will have 2 or more hosting users.

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