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A 'Do Not File' watermark prints on Form 8879 and Client Copy of the tax return when sending an eSignature request in Lacerte

by Intuit Updated 7 months ago

When creating an eSignature request, the federal and state e-file signature forms (Form 8879) and the client copy have a 'Do Not File' watermark on them. The watermark prints on the forms even if the Non-watermarked option is selected on the eSignature Forms screen.

This can occur if:

  • the client SSN or Federal ID is all 9's (or)
  • the 'Do Not File' watermark is enabled in the Printer Settings.

If the latter, to disable the watermark in Printer Settings:

  1. Select any client on the Clients tab and on your keyboard, press Ctrl+P
  2. In the Print Tax Return window, check the box for File (PDF) for the Client Copy.
    • If this box is already checked - remove the check, then add it back.
  3. Select Settings in the bottom-left.
  4. In the File (PDF) Settings section, uncheck the box for Watermark and select OK.
  5. Close the Print Tax Return window by selecting Cancel.
  6. Try eSignature again.
Intuit eSignatureLacerte Tax 2022Lacerte Tax 2023

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