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Using eSignature Batch Send in ProSeries

by Intuit Updated 4 months ago

Now available in ProSeries 2023

eSignature Batch Request allows you to request signatures on documents you need to send out in masse to your clients, like engagement letters. If you need to send an 8879 or other document with sensitive information, see How to use eSignature in ProSeries.

Before you start:

  • You must select at least two clients to use Batch Send.
  • The maximum clients you can include in one batch is 100.
  • Selected clients must have a first name, last name, and email address entered on the Information Worksheet.

The same documents will be sent to all of the clients in a batch, so they should never include private information.

To use eSignature Batch Send:

  1. From your Clients list, highlight the clients you want to include.
    • You must select at least 2 clients, and no more than 100.
  2. Select the PCG_LSC_-L7zIu2Z1j_005.png eSignature Batch Send icon on the toolbar menu. 
    • Or select the E-File menu at the top of ProSeries, then choose Intuit eSignature and click on eSignature Batch Send.
  3. On the Add request details screen, select Browse to attach the documents you want to send. You can only attach PDFs that aren't password protected.
    Browse for documents_PCG_EXT_EN_US_032222.png
  4. Modify the email text and configure the reminder settings for this batch.
    Batch eSignature settings_PCG_EXT_EN_US_032222.png
  5. Press Next to continue to the review screen.
  6. Review and confirm the recipients, documents, and the reminder settings for this batch.
    • Before continuing, verify that the attached documents don't include personal or private information. You can select any document here to view it.
  7. Check the box to confirm that These documents can be sent to all selected clients because they do not contain personal or private information. PCG_ L7zIu2Z1j_004.png
  8. Press Continue on DocuSign to open DocuSign and insert signature tags on the documents.
  9. If this is your first-time using eSignature Batch Send, you'll have the option to save the current configuration as a template.
    PCG_ L7zIu2Z1j_002.png
    • Enter a template name and select Save if you'd like, or press No, thanks.
  10. DocuSign will open in your web browser, where you can insert the signature tags on the documents you uploaded.
    • Drag-and-drop the Signature and Date Signed tags from the panel on the left to the desired location on the page.
    • Use the Name tag to include the client's name anywhere you wish to personalize the document.PCG_ L7zIu2Z1j_001.png
  11. When you're satisfied with the request, press Send at the bottom right.

To view or use saved templates:

If you elect to save a template, you'll be able to select it for future batch eSignatures on the Add request details screen.
PCG_ L7zIu2Z1j_003.png

Saved batch templates will contain the documents, email, and reminder settings you saved.

You can't edit existing batch templates. To make changes, you'll need to create a new template. Obsolete templates can be deleted by the firm admin or the user who created them.

Batch templates are saved to your firm's eSignature account, so all users can see the templates others created. Note that these are stored separately from the email templates you might use when sending one individual eSignature request.

Common questions about batch eSignatures

How do eSignature statuses work for batch send?

Once you send an eSignature batch, the eSig Status column on your Clients list won't immediately show Sent for all clients in the batch. Go to the eSignature Dashboard in ProSeries to trigger the update.

The first client in the batch will show as In-process. All the other clients that are part of the batch will have a Sending status. At this point you can resume the batch process or void the request to cancel it.

To resume or void the batch request:

  1. Go to the eSignature Dashboard.
  2. Use the filter to locate the client with an In-process status.
    Filter eSignature status_PCG_EXT_EN_US_041922.png
  3. In the Actions column, click Resume to re-open DocuSign where you can insert signature tags and send the request.
    eSignature batch resume_PCG_EXT_EN_US_041922.png
    • Or click the drop-down arrow in the actions column and select Void if you want to cancel the batch request.

When you void a batch request, the status for the first client in the batch will change to Voided. All other clients in the batch will show as Canceled.

How many credits do batch requests use?

One credit will be used for each client you include in the batch request. For example, if you're sending the request to 15 clients, you must have an eSignature balance of at least 15 credits.

Can I batch send in business modules?

Yes, eSignature Batch Send is available in all modules that support Intuit eSignature.

ProSeries BasicWorkflow Add-On eSignature

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