How to resolve ProConnect diagnostic ref. 17018, verify bank account information in ProConnect Tax

What's new for Individual tax refunds for tax year 2025:

Tax refund checks for individual taxpayers will be phased out beginning on September 30, 2025. Until further notice, taxpayers should continue using existing forms and procedures, including those filing their 2024 returns on an extension of a due date prior to December 31, 2025. For tax year 2025 returns, the IRS will send Notice CP53E if the return didn't have direct deposit information. This can delay the refund by up to six weeks. For more information from the IRS see here.

The following e-file critical diagnostic may generate in ProConnect Tax:

• Please verify that the prior year bank account information is correct before applying it to the current year return. (ref. #17018)

How to resolve diagnostic Ref. 17018

1. From the Input Return tab, go to General ⮕ Misc.Info/Direct Deposit.
2. Check the box labeled Bank account information verified.