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ProSeries menu options truncated, cut-off, or screen appears distorted

by Intuit•1• Updated 8 months ago

In the ProSeries Professional or ProSeries Basic products, you may encounter distorted menus or fonts are cut off, or truncated.

This situation is the result of the Windows operating system display settings being adjusted to a DPI or font scaling set to greater than 100%. An adjustment of the display properties for DPI or font Scaling may be common with individuals that find their computer screens difficult to read at higher resolution settings.

Unfortunately, increasing the font size above 100% can distort images displayed in your software. When you desire larger text and images, we recommend decreasing the display resolution for your computer, but maintaining the font size at 100%. This will result in your display being easier to read, without the distortion that is common with increasing font size.

Please follow the steps below that correspond to your computer's operating system.

First: Make sure ProSeries itself is not set to zoom:

  1. Open a tax return.
  2. From the View menu, select Magnify all forms, and then 100%.
  3. If the distortion is still present continue with the below steps:
  1. Locate desktop icon for ProSeries.
  2. Right-click on icon and select Properties.
  3. The Properties window will appear.  Click the Compatibility tab.
  4.  Checkthe box for Override High DPI Scaling Behavior.
  5. Click OK to save and close.
  6. Launch ProSeries.
  1. Click the Windows button and select Settings.
  2. Select System.
  3. Select Display.
  4. Select Advanced display settings.
  5. Locate the Resolution field.
  6. Decrease your display resolution settings by one or two selections.
  7.  Click Apply.
  8. The image on your screen will flash, then Windows will ask, "Keep these display settings?"
  9. Select Yes.
  1. Right-click on the Desktop and select Display Settings.
  2. Select Display in the settings window
  3. Set the Change the size of the text, apps, and other items horizontal scroll bar to 100%.
  4. Click the Advanced Display settings.
  5. Click the Advanced sizing of text and other items.
  6. Click Set a Custom Scaling Level.
  7. Change the Scale to this percentage of normal size drop-down to 100% and click OK.
  8. Click the Apply to close the screen.
  9. A prompt will appear asking to sign out of the computer to apply these changes. Ensure all software applications are closed, and then select Sign out now.
  10. Log back in to verify changes in ProSeries.
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