How to merge duplicates after converting data in ProConnect Tax

If you are a QuickBooks Online Accountant user and your clients are attached to any third-party app (BILL.com, eBility etc.), we don't recommend using the merge tool as this may affect the connection with the third-party app and your client.

Follow these steps to merge duplicate clients:

1. Sign in to ProConnect Tax.
2. Select
3. Select Convert Data.
4. On your Data dashboard, you'll see a list of conversions you've submitted, and the status of each conversion.
5. If the conversion status is Completed with duplicates found, select on View duplicates to continue.
6. You'll see a list of converted clients that may be duplicates.
7. Select Review on any client to view details.
8. A Resolve duplicate clients window will appear, where you can compare the client data that was converted to the data already in your client list.
   • To the left you'll see the data converted from another program.
   • To the right, you'll see an existing client that may be a duplicate.
   • If multiple clients with matching information are found, select Select a client to view a list.
9. Compare the client information. If the client isn't a duplicate, select Save as new client.
   • Make the information on the screen is correct.
   • Select Confirm to create the new client.
10. If the clients are duplicates, select Preview merge clients to continue.
    • Use the radio buttons to select which client information you'd like to keep.
    • Select the Next button to the lower right of your screen.
    • Make sure the client information is correct as it appears here.
    • Select Confirm to merge the clients.
11. Repeat steps for any clients listed as suspected duplicates.
12. Select Done to return to your Tax Returns list.